When most restaurants were scaling back during the pandemic, Crabshakk made a bold move: they expanded. With the help of Maitre\u2019D POS, this Glasgow-based seafood restaurant launched a second location, streamlined operations, and transformed their guest experience – without missing a beat.<\/p>\n
At the height of COVID-19 restrictions, Crabshakk chose growth over retreat. Instead of pausing operations, the team opened Crabshakk Botanics, a larger, more ambitious venue.<\/p>\n
\u201cIt was a gamble,\u201d <\/em>said Restaurant Manager Tom Juke. \u201cBut we decided the time was right. Instead of flipping our chairs and waiting it out, we bet the farm on opening a new venue.\u201d<\/em><\/p><\/blockquote>\n
To make it work, Crabshakk needed to modernise its technology – and fast.<\/p>\n
From Basic to Built for Growth<\/h2>\n
The original Crabshakk Finnieston had been running on a simple setup: one POS terminal and two ticket printers. Orders were taken manually, gift cards were handwritten, and reservations were only accepted by phone or in person.<\/p>\n
That model couldn\u2019t support the scale or speed required by a second location. The team needed a system that could centralise operations, simplify service, and support their evolving needs.<\/p>\n
\u201cOur basic Maitre\u2019D setup was very 1990s. It worked for a small space. But for Crabshakk Botanics, we needed tech to be the foundation of our customer experience.\u201d<\/em>
\n\u2014 Tom Juke<\/p><\/blockquote>\nWhat They Needed<\/h2>\n
Crabshakk\u2019s goals were clear:<\/p>\n
\n
- Speed up order-to-table times<\/li>\n
- Enhance guest experience<\/li>\n
- Connect both venues with real-time transparency<\/li>\n
- Move reservations and gift certificates online<\/li>\n
- Consolidate POS and payment processing under one provider<\/li>\n
- Enable mobile ordering throughout the restaurant\u2014inside and out<\/li>\n<\/ul>\n
Why Maitre\u2019D Was the Right Fit<\/h2>\n
Crabshakk selected Maitre\u2019D for its flexibility, scalability and ability to deliver on every operational requirement.<\/p>\n
\n
- Kitchen Display System<\/strong>: Replaced printed tickets and eliminated communication delays<\/li>\n
- Fully integrated payments<\/strong>: PayFacto\u2019s EMV-certified solution streamlined payment and reduced errors<\/li>\n
- Centralised management<\/strong>: One platform for inventory, reporting, forecasting, HR, and more<\/li>\n
- All-in-one vendor<\/strong>: Maitre\u2019D provided tablets, KDS, terminals, card readers, and more<\/li>\n
- Gift card and online reservation support<\/strong>: Simplified and digitised customer touchpoints<\/li>\n
- Third-party compatibility<\/strong>: Allowed seamless integration with existing systems<\/li>\n<\/ul>\n
\u201cMaitre\u2019D, as it always has, proved to be instrumental in our successful expansion. The team was hands-on\u2014helping with everything from Wi-Fi placement to third-party integrations.\u201d<\/em>
\n\u2014 Tom Juke<\/p><\/blockquote>\nIntegrated Payments That Make a Difference<\/h2>\n
With Maitre\u2019D and PayFacto\u2019s integrated payments:<\/p>\n
\n
- Servers take payments directly at the table using handheld devices<\/li>\n
- End-of-day reconciliation is faster and more accurate<\/li>\n
- Payment processing costs decreased thanks to competitive rates<\/li>\n
- Support is handled by a single responsive team<\/li>\n<\/ul>\n
The Results<\/h2>\n
Since the expansion, Crabshakk\u2019s numbers speak for themselves:<\/p>\n
\n
- Two venues, now operating seamlessly<\/li>\n
- 120 total seats, up from one small dining room<\/li>\n
- 2,500 covers per day, up from 500<\/li>\n
- Six POS terminals across both locations<\/li>\n
- Two Kitchen Display Systems improving speed and accuracy<\/li>\n<\/ul>\n
\u201cMaitre\u2019D is a bedrock of our success.\u201d<\/em>
\n\u2014 Tom Juke<\/p><\/blockquote>\nCrabshakk\u2019s story is a testament to the power of planning, partnership and the right technology. With Maitre\u2019D, they didn\u2019t just survive a crisis – they grew stronger because of it.<\/p>\n
Ready to build a solution that grows with your restaurant?<\/h2>\n
Let\u2019s create a system that\u2019s Made to Order for your establishment.<\/p>\n","protected":false},"excerpt":{"rendered":"
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