When Chef Jakob Lutes opened Port City Royal, he wanted a place where creativity came first. More than a restaurant, it became a workshop for exploring global flavours through a distinctly local lens. Eleven years later, that same spirit of innovation now extends beyond the kitchen and into the technology…

What Are Chargebacks and Why Are They a Serious Risk for Hospitality Businesses? Chargebacks occur when a customer disputes a credit or debit card transaction through their bank instead of directly with the merchant. For hotels and restaurants, chargebacks are more than a minor inconvenience - they can significantly impact…

Perched on Ottawa’s iconic Rideau Canal, Canal Ritz has welcomed locals, tourists and nearby university students for decades. With its four dining rooms, an expansive 130-seat patio and a menu that blends classic Italian dishes with steak and seafood favourites, the restaurant balances high volume with a high-touch dining experience.…

What is Hospitality Payment Processing? Hospitality payment processing refers to the systems and procedures used by hotels, restaurants and other businesses in the hospitality industry to accept and manage payments from guests across all points of sale: In-Person Transactions Front-desk check-ins and check-outs Restaurant and bar payments via fixed or…

One of the most significant pain points in restaurants is slow service during busy periods. When servers repeatedly move between tables, kitchens and stationary terminals, valuable time is lost. This inefficiency frustrates guests, who expect timely, smooth and responsive service. Moreover, slow service leads to fewer table turnovers, which impacts…