Every way your guests order, one connected POS system
Tableside, counter, online, kiosk, drive-thru, takeaway, kerbside collection, and delivery: Maitre’D routes every order into the same kitchen, regardless of channel. No extra tablets, workarounds, or missed tickets. Built on 40+ years of restaurant technology expertise, with ordering capabilities that scale as your operation grows. 
8 ordering modes
Dine-in, counter, online, kiosk, drive-thru, takeaway, kerbside collection, and delivery.
One kitchen view
Every order routes to the kitchen, regardless of channel.
Independent revenue centres
Separate menus, pricing, reporting, and promotions for each channel.
System keeps running
Local processing with cloud sync, even during an internet outage.
Powering 70,000+ restaurant points of sale
One POS system that handles every way guests order and collect
Dine-in, counter, online, kiosk, drive-thru, takeaway, kerbside collection, and delivery. Every channel running on a separate system adds another layer of complexity for your kitchen and your team. Orders get missed. Menus fall out of sync. Staff spend time managing technology instead of serving guests.
Maitre’D manages every channel from one platform. No matter how guests place their orders, each one moves through the same system with the right routing logic, modifier handling, and kitchen visibility. Your team doesn’t need to think about the channel. They just need to execute.
Eat-in
- Full modifier depth and upsell prompts built into the workflow.
- Course management and firing controls at the server's fingertips.
- Integrated payments, split bills, partial payments, and one-touch tipping.
- Gift cards and loyalty programmes.
- Flexible discounts and promotional pricing.
- Works on handheld devices, with no proprietary hardware lock-in.
Counter
- Fast order entry with quick modifier selection and meal-deal management.
- Configurable screen layouts by time of day or station.
- Bar tab management with open-table linking.
- Integrated payments and one-touch tipping.
- Gift cards and loyalty programmes.
Online
- Integrations with leading online ordering and delivery platforms, such as Uber Eats, Just Eat, Deliverect, and more.
- Built-in branded online ordering integrated with your website and POS, accessible through your website or via QR code.
- Automatic order entry into the POS and kitchen routing.
- Menu and availability synchronised from your POS.
- Guest-facing order status and collection-time management.
- Collection, order-ahead, and scheduled-order support.
- Reporting and order history accessible from your back office.
Self-ordering kiosk
- Full menu with images, descriptions, and modifiers.
- Intelligent upsell and meal-deal prompts at the point of decision.
- Direct order flow to the Kitchen Display System.
- Customisable branding and menu structure.
- Reduced counter congestion during peak periods.
Drive-thru
- Optimised interface for fast, high-volume order entry.
- Automatic order entry into the POS and kitchen routing.
- Cashier-facing order display for real-time accuracy at the window.
- High-volume modifier and meal-deal workflows.
- Order accuracy tracking to reduce errors at the window.
- Two-window operation support.
Takeaway and kerbside collection
Streamlined takeaway and kerbside collection management for counter and telephone orders. Fast entry, accurate kitchen routing, and organised collection workflows help you serve guests quickly without slowing down your floor.
- Dedicated workflow for takeaway and kerbside collection orders.
- Operates alongside all other ordering channels without interruption.
- Automatic order entry into the POS and kitchen routing.
- Collection-time management and order-status visibility.
- Order fulfilment is not tied to the original order taker.
Delivery
Delivery orders are managed from the same system as the rest of your operation. No separate tablets or manual re-entry. Orders, payments, and kitchen workflows stay connected, helping you deliver faster while keeping operations simple.
- Third-party delivery integration with single-stream order routing.
- Automatic order entry into the POS and kitchen routing.
- Hold-and-fire controls to keep food fresh and ready when the driver arrives.
- Automatic driver dispatch and delivery-zone assignment.
- Delivery-status tracking with estimated delivery times.
- Flexible payment and tipping options: online, by telephone, or at the door.
- Integrated payment processing with automatic POS synchronisation.
Choose the hardware that fits your restaurant, with no device lock-in
Maitre’D works with a range of certified terminals and devices, so you can choose the hardware that fits your operation. Unlike vendors that lock you into proprietary hardware, our open architecture gives you the flexibility to add, replace, or expand devices while helping you reuse existing investments and avoid unnecessary costs as you scale.
Countertop POS terminal
Keep orders moving with fixed stations built for fast order entry, integrated payments, and reliable performance during peak service.
Portable POS
Serve guests faster with handheld devices that let staff take orders, send them to the kitchen, and process payments wherever your customers are.
Self-ordering kiosk
Let guests order for themselves, reduce wait times, improve order accuracy and value, and free up staff.
Kitchen Display System (KDS)
Keep the kitchen running efficiently with orders routed directly to the right station.
Customer-facing display
Show guests their order details in real time, reducing errors and improving the experience.
Alcohol control system
Manage beer, wine, and spirits with valve control, flow meters, and automatic sales tracking at the point of service.
More than a till system. Maitre'D is a complete restaurant management platform.
Payments that work the way you do
Hear from our clients
Proven in real restaurants, during real service
Le Cathcart and Biergarten restaurants overcame their operational challenges by integrating PayFacto and Veloce point-of-sale systems. With improved transaction speed, efficient end-of-day closings, and exceptional technical support, their solutions have simplified our operations.
Vincent Saint-Pierre
Director of Operations, Le Cathcart
The system, the invoicing, and the way orders are sent and printed in the kitchen are what make VelPAY such an effective tool. The back office is very easy to use, as is changing the menu.
Brian Pereira
Senior Director, The Farsides
PayFacto’s solution has provided undeniable cost savings without affecting staff productivity. The PayFacto team tracked the implementation weekly throughout the deployment. The availability and interest shown by the PayFacto support team made it possible to meet our expectations in every respect.
Jérôme Benny
Operations and IT Manager, Benny&Co
Tailored solutions for every restaurant type, service model, and business size
Every restaurant operates differently. We built Maitre’D to adapt to different service models, operational needs, and business sizes, with the flexibility to fit your operation today and grow with you tomorrow.
Full service
Orders lost between the floor and kitchen, invoices that don’t match, and guests waiting too long can quickly disrupt service. Maitre'D keeps your floor and kitchen in sync, your menus up to date, and every guest experience seamless from reservation to final payment. Spend less time managing the technology behind service and more time delivering memorable dining experiences.
Fine dining
In fine dining, there is no margin for error. One wrong order, one mistimed course, or one outdated wine list can make all the difference. Maitre'D gives you precision tools to manage every element of service, from floor plans and coursing to guest profiles, tasting menus, and payments. Deliver the consistency and attention to detail your guests expect at every service.
Quick service
Long queues, high turnover, and orders coming from everywhere at once leave no room for delays. Maitre'D gives you counter-service speed, multi-channel order management, and menu tools to move the queue faster, train staff in minutes, and never lose an order. Serve more guests in less time without sacrificing accuracy.
Bar, nightclub, and brewery
Keep busy bars moving with fast order entry, clear drink preparation instructions and flexible bar billing. Maitre’D helps you manage group orders, stock, draft beer volumes and portions, promotions and reporting from one system, giving your team the tools to serve faster while keeping a closer eye on waste and costs.
Hotel F&B
Misposted room charges, disconnected outlets, and limited visibility across departments make hotel food and beverage operations more complex than standalone restaurants. Maitre'D connects directly to your PMS for accurate room-charge posting, unified reporting, and support across every outlet on your property. Deliver a seamless guest experience across restaurants, bars, room service, and grab-and-go.
Multi-site and franchise
As you grow, inconsistent menus, limited visibility, and disconnected systems can turn every new location into an operational challenge. Maitre'D gives you centralised control, real-time performance visibility, and the tools to maintain operational consistency and brand standards across every location, whether you operate two restaurants or thousands. Expand with confidence while keeping every location connected.
Café and bakery
The morning rush, ingredient waste, loyal regulars, and online orders all make running a café or bakery uniquely demanding. Maitre'D gives you counter-service speed, stock control, integrated loyalty programmes, online ordering, and seamless payments across every channel: everything you need to run a thriving café or bakery from one connected platform.
Fast casual
Fast casual demands speed, quality, and a seamless guest experience across every ordering channel. Maitre'D handles every way guests order and pay, with centralised menu management and multi-site tools built to scale with your operation. Support your growth without adding complexity.
Food truck
Limited space, no fixed location, unreliable connectivity, and queues that can't afford to slow down make running a food truck uniquely demanding. Maitre'D gives you a mobile POS with offline reliability, fast order entry, and integrated payments, so every order goes through smoothly whether you're at a festival, market, or regular stop. Focus on the food, not the technology.
Ready to run every ordering channel from one POS system?
Talk to our team and see how Maitre’D manages every ordering mode from one platform, in real time and with complete accuracy.
Tell us about your operation so we can tailor your demo
Are you an existing client looking for support? Contact our support team.
FAQ's
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