Maitre'D Loyalty: Turn more guests into loyal regulars
Maitre’D Loyalty is an integrated loyalty program built for Maitre’D POS that turns first-time and occasional guests into regulars. With automated rewards, personalized offers, and always-on engagement, it keeps your restaurant top of mind, builds lasting customer relationships, and grows customer lifetime value. 
Trusted by restaurants like yours to power their loyalty program
Why offer a loyalty program at your restaurant?
Don't just attract guests. Turn customer visits into lasting relationships.
Getting a guest through the door is only the beginning. A loyalty program gives customers a reason to choose your restaurant again and again, helping you turn occasional visits into ongoing relationships, while increasing visit frequency, growing average spend, and staying connected with the people who matter most to your business.
Increase visit frequency
Reward repeat visits and create promotions that encourage customers to choose your restaurant more often.
Increase average spend
Use targeted rewards and offers to encourage customers to spend more each time they visit.
Build customer relationships
Keep your restaurant top of mind with relevant communications and offers that keep customers engaged.
Protect your margins
Give customers meaningful incentives to return without relying on broad, ongoing discounts.
- For your customers
A loyalty experience your customers will love
Give customers a seamless way to earn and use rewards, engage with your restaurant wherever they order, and keep coming back.
- Mobile experience
Put loyalty in your customers’ hands
Make loyalty easy and accessible from anywhere. Customers can access their account, view their transactions, check their rewards balance, discover promotions, and receive personalized offers from your restaurant through the Freebees mobile app. You can also offer a custom mobile app designed around your restaurant and loyalty program.
- Omnichannel loyalty
One loyalty experience, wherever customers order
Let customers earn and use rewards across your restaurant’s in-person and online experiences for a consistent loyalty experience wherever they interact with your brand.
- Flexible rewards
Create rewards that bring customers back
Give customers rewards tailored to how they interact with your restaurant. Create offers around specific products, slower periods, or purchase behavior, and let customers earn virtual dollars they can use toward future visits, encouraging them to come back and spend again.
- Customer engagement
Stay connected with your customers
Keep customers engaged between visits with relevant communications, promotions, and offers that keep your restaurant top of mind, encourage repeat visits, and increase customer spend.
- For your team
Everything your team needs to manage loyalty
Give your team the tools, insights, and support to manage rewards, understand customer behavior, grow customer relationships, and make your loyalty program work harder for your restaurant.
- Integrated with Maitre’D
Connect loyalty to your restaurant
Integrate your loyalty program with Maitre’D POS so customers can earn and use rewards throughout their restaurant experience, while your team manages loyalty alongside everyday operations.
- Reporting & insights
Understand what drives customer loyalty
Use loyalty data and detailed reports to understand customer purchasing behavior, track program performance, and make more informed decisions about your promotions and rewards.
- Complete support
Support your team every step of the way
From getting started to ongoing program management, get the training, marketing guidance, and technical support you need to make your loyalty program work for your restaurant, and help your customers get the most from it.
See what Maitre’D Loyalty can do for your restaurant.
Hear from our clients
Proven in real restaurants, during real service
Le Cathcart and Biergarten restaurants overcame their operational challenges by integrating Maitre’D Veloce point of sale systems. With improved transaction speed, efficient end-of-day closings, and exceptional technical support, their solutions have simplified our operations.
Vincent Saint-Pierre
Director of Operations, Le Cathcart
The system, the invoicing and how orders are sent and printed in the kitchen are really what makes Maitre’D a most effective tool. The back office is very easy to use, as is changing the menu.
Brian Pereira
Senior Director, The Farsides
Maitre’D solution has provided undeniable cost savings without affecting staff productivity. The team tracked the implementation on a weekly basis throughout the deployment. The availability and interest shown by the Maitre’D support team made it possible to meet our expectations in every respect.
Jérôme Benny
Operations and IT Manager, Benny&Co
Give customers another way to engage
Add Maitre’D Gift Card to your loyalty strategy and give customers an easy way to share your restaurant with friends and family. With physical and digital gift cards available online and in your restaurant, you can reach new customers and bring existing ones back.
Give your guests more reasons to choose you
Talk to our team to see how Maitre’D Loyalty can give your customers more reasons to return, spend, and engage with your restaurant.
Tell us about your operations so we can tailor your demo
Are you an existing client looking for support? Contact our support team.
FAQs
What is Maitre’D Loyalty?
Maitre’D Loyalty is a restaurant loyalty program powered by Freebees that lets you create a customized rewards program for your restaurant. Instead of relying solely on traditional points, customers can earn a percentage of their purchases as virtual dollars that they can use toward future purchases with your restaurant. You can also create targeted promotions and rewards to encourage repeat visits and increase customer spend.
How does Maitre’D Loyalty help restaurants increase repeat visits and customer spend?
Maitre’D Loyalty rewards customers for choosing your restaurant and gives them more reasons to come back and spend more. Customers can earn virtual dollars based on their purchases, while you can create targeted promotions, privilege offers, and coupons around specific products or customer behaviors. You can also offer more generous rewards during slower periods to drive traffic when you need it most.
How does a restaurant loyalty program work with Maitre’D?
Maitre’D Loyalty connects your loyalty program with your Maitre’D restaurant management, POS and payment terminals, allowing customers to earn and redeem rewards as part of their purchases. Your team can manage the program while customers use a loyalty card or mobile experience to access their rewards.
What rewards and promotions can I offer with Maitre’D Loyalty?
You can customize your loyalty program around your restaurant’s goals. Customers can earn virtual dollars based on their purchases and redeem them toward future visits. You can also create targeted offers around specific products, or offer more generous rewards during slower periods to drive traffic when you need it most.
How are virtual dollars different from traditional loyalty points?
Instead of simply accumulating points, customers earn virtual dollars based on their purchases. They can then use 100% of those virtual dollars toward purchases with your restaurant. This gives customers a clear monetary value for their rewards and provides a direct incentive to return and spend them.
Can customers use Maitre’D Loyalty online and in the restaurant?
Yes. Maitre’D Loyalty platform supports transactions both in-store and online. Customers can use their membership card or mobile app to accumulate and spend their rewards, giving them a connected loyalty experience wherever they interact with your restaurant.
Does Maitre’D Loyalty offer a mobile experience for customers?
Yes. Customers can use the Freebees mobile app to access their loyalty account, check their balance, view promotions, receive offers and accumulate or spend their rewards. You can also develop a customized mobile app for your restaurant, including connections to services such as online ordering, reservations, and delivery.
Can customers use a loyalty card with Maitre’D Loyalty?
Yes. Customers can participate using a personalized membership card or through the mobile app. The mobile app can serve as a digital alternative to the physical card, allowing customers to access their account and use their rewards from their phone.
Can Maitre’D Loyalty help restaurants communicate with and re-engage customers?
Yes. Maitre’D Loyalty provides communication tools that allow restaurants to deliver targeted marketing messages, promotions and offers to customers. Customers can also receive promotions and offers through the mobile experience, helping restaurants stay connected between visits and encourage customers to return.
Can I customize my loyalty program to my restaurant?
Yes. Maitre’D Loyalty, powered by Freebees, can be built around your restaurant’s brand and objectives. You can create your own rewards structure, customize promotions around selected products or slower periods, and use personalized membership cards and mobile experiences to create a loyalty program that fits your business.
What reporting and insights are available with Maitre’D Loyalty?
Maitre’D Loyalty gives you access to loyalty and customer data that can help you understand purchasing behavior and evaluate your program. This information can support decisions around promotions, rewards and customer engagement.
Does Maitre’D Loyalty include marketing and training support?
Yes. You can get support from marketing specialists with the development, design, and programming of promotional offers, as well as training. The program also provides technical support for merchants and customer service for their customers.
Can Maitre’D Loyalty support multiple restaurant locations?
Yes. Maitre’D Loyalty can support multi-location restaurant groups, helping you deliver a consistent loyalty experience across locations while managing your program across your restaurant network.
Can Maitre’D Loyalty be used with gift cards?
Yes. Maitre’D Loyalty and Maitre’D Gift Card can complement each other as part of your customer engagement strategy. Maitre’D Gift Card gives customers an easy way to share your restaurant with friends and family, while Maitre’D Loyalty gives customers incentives to return and continue spending with you.
How do I get started with Maitre’D Loyalty?
Talk to our team to discuss your restaurant, customer engagement goals, and loyalty needs. We’ll help you understand the Maitre’D Loyalty solution and how it can be configured to support your restaurant.
