Hotel POS system built for every F&B outlet, connected to your PMS

Maitre’D is a hotel POS system built for every F&B outlet, from restaurants and bars to room service, banquets, breakfast, and events. It brings your hotel F&B operations together in one unified system with PMS integration, helping teams deliver a consistent guest experience while gaining the visibility and control needed to run a more profitable F&B operation. Built on 40+ years of hospitality expertise and continuously shaped by operator input.

Powering 70,000+ restaurant points of sale

What every hotel F&B operator knows

Managing hotel F&B is more complex than running a standalone restaurant. More outlets, more guests, more systems, and far less room for error. Without one system connecting every F&B outlet, guest experiences suffer, reporting is fragmented, and operations become harder than they need to be.

Multiple outlets, multiple systems, no single view

Restaurants, bars, room service, events, and conference spaces often run on separate systems disconnected from your PMS, creating inconsistent menus, misposted charges, and limited visibility across your operations.

Guests expect one consistent experience

A guest who has a seamless dinner experience expects the same at the bar, in their room, and at the breakfast buffet. Disconnected systems create a fragmented experience that guests notice and remember.

F&B performance is hard to track across revenue centres

Without consolidated reporting across all outlets, you're making pricing, staffing, and menu decisions without the full picture. Revenue opportunities and underperforming outlets go unnoticed until it's too late.

Events and banquets need precise coordination

Private dinners, corporate events, and weddings require custom menus, coordinated service, and billing that posts to the right account. Without the right tools, every event becomes a manual coordination exercise.

Multiple outlets, multiple systems, no single view

Guests expect one consistent experience

F&B performance is hard to track across revenue centres

Events and banquets need precise coordination

What Maitre’D POS does for your hotel F&B operation

Hotel F&B is more complex than running a standalone restaurant, and most POS systems aren’t built for it. Maitre’D is. Connect every F&B outlet through one hotel POS system with seamless PMS integration, flexible ordering across every service style, room-charge posting, and multi-outlet management and reporting. Give your team the visibility and control to deliver a consistent guest experience without the complexity of enterprise systems.

Post F&B charges to guest rooms automatically

By integrating with leading hotel property management systems, Maitre’D automatically posts eligible F&B charges to the correct room folio, eliminating manual entry, reducing billing errors, and helping ensure a smooth checkout experience.

Integrates with leading hotel property management systems, such as Oracle OPERA, Reservit, Mews, Maestro, RoomKeyPMS, and more
Automatic room-charge posting to the correct folio
Guest name and room number lookup at POS
Accurate guest folio management
No manual reconciliation between F&B and front desk

Manage every F&B outlet from one platform

Run restaurants, bars, room service, banquets, and conference dining from one connected platform. Every outlet gets the workflows it needs, while your team manages the entire F&B operation from one back office with complete visibility and control across the property.

Multiple outlets and revenue centres on one platform
PMS integration for seamless room billing and charge posting
Real-time outlet availability and operational status
Centralized, remote menu management: update once, sync everywhere
Outlet-specific menus with central oversight
Floor plan and table management per outlet
KDS for kitchen communication across all outlets

Know your F&B numbers across every outlet, in real time

Most hotels don’t know how profitable their F&B operation is until month end. Unlike most POS reporting, Maitre’D gives operators a complete view of their F&B performance by outlet, revenue centre, menu item, service period, and staff activity, while keeping reporting consolidated across the property. So you can make smarter decisions before the next service, not after the next month.

Consolidated real-time reporting across all F&B outlets
Revenue tracking by outlet, revenue centre, and service period
Menu profitability and sales performance
Staff and labour reporting
Alcohol control and inventory tracking
Automated sales, payment, and room-charge reconciliation
Cloud back office, accessible from anywhere

Deliver a consistent guest experience across every outlet

Whether guests are dining in your restaurant, ordering room service, attending an event, or enjoying drinks at the bar, Maitre’D helps your team deliver the same speed, accuracy, and billing flexibility across every F&B outlet.

Ordering modes for dine-in, room service, takeout, and events
Mobile POS for tableside, bar floor, and room service
Integrated payments with split bills, partial payments, and one-touch tipping
Contactless, mobile wallet, card, and room-charge payments
Gift cards and loyalty programs
Offline mode keeps service running during internet outages

Handle banqueting and events with precision

From private dinners and corporate meetings to weddings and conference dining, Maitre’D gives your team the tools to manage custom menus, course timing, kitchen routing, and billing that posts to the right room, folio, master account, or event account. So, every event runs as planned.

Custom menus for banquets and events
Pre-set courses and order firing
Kitchen routing and KDS coordination
Floor plans and table management for event spaces
PMS-connected billing for room, folio, master account, or event charges

See what Maitre’D can do for your hotel F&B operation.

Choose the hardware that fits your restaurant, no device lock-in

From elegant restaurant terminals to mobile POS devices for tableside service and room service, Maitre’D works with a range of certified devices, so you can choose the hardware that best fits your operation. Unlike vendors that lock you into proprietary hardware, our open architecture gives you the flexibility to add, replace, or expand devices while helping you reuse existing investments and avoid unnecessary costs as you scale.

Countertop POS terminal

Power every outlet with fixed stations for your restaurant, bar, and lobby, reliable and consistent across your operation.

Mobile POS

Take orders and payments tableside, in the dining room, at the bar, or for room service, all from one device.

Alcohol control system

Ensure every pour meets your standards, control portions precisely, and reconcile usage against sales automatically.

Kitchen Display System (KDS)

Route orders from restaurants, room service, events, and bars to the right kitchen station with clear communication between front and back of house.

Hear from our clients

Proven in real restaurants, during real service

Le Cathcart and Biergarten restaurants overcame their operational challenges by integrating PayFacto and Veloce point of sale systems. With improved transaction speed, efficient end-of-day closings, and exceptional technical support, their solutions have simplified our operations.

Vincent Saint-Pierre

Director of Operations, Le Cathcart

The system, the invoicing and how orders are sent and printed in the kitchen are really what makes VelPAY a most effective tool. The back office is very easy to use, as is changing the menu.

Brian Pereira

Senior Director, The Farsides

PayFacto’s solution has provided undeniable cost savings without affecting staff productivity. The PayFacto team tracked the implementation on a weekly basis throughout the deployment. The availability and interest shown by the PayFacto support team made it possible to meet our expectations in every respect.

Jérôme Benny

Operations and IT Manager, Benny&Co

More than a POS. Maitre'D is a complete restaurant management platform.

Payment processing built for hotel F&B

Hotel F&B payments are more complex than those of a standalone restaurant. Guests may pay at the table, split a bill at the bar, charge room service to a folio, redeem a gift card, or settle an event account. Maitre’D delivers fast, secure payment processing with competitive rates and no surprises. When your POS and payments run on the same platform, orders, tips, payments, and reporting all work in sync across every outlet, eliminating double entry, reducing errors, and automating end-of-day reconciliation.

More than a POS. Maitre'D is a complete restaurant management platform.

Everything else your operation needs

From loyalty and gift cards to reservations and the back-office tools you already use, Maitre’D connects every part of your hotel F&B operation.

Loyalty and gift cards

Connect DataCandy, Paystone, Givex, Freebees, and more to your POS for integrated loyalty and gift card management.

Restaurant reservations

Sync reservations from OpenTable, Libro, ResDiary, and more with your POS to keep guest profiles, table assignments, and waitlists connected for a seamless experience.

Integrations

Connect with your PMS, accounting, delivery, scheduling, inventory, payroll, and more, without replacing what already works.

Multi-site management

Run multiple hotel properties from one platform, with centralized control over menus, pricing, reporting, and more.

More than a POS. Maitre'D is a complete restaurant management platform.

Financial tools built for hotel F&B operators

Running hotel food and beverage operations requires continuous investment in staff, inventory, equipment, and guest services across multiple outlets, while managing fluctuating occupancy and event-driven demand. With Maitre’D, you get quick access to your daily sales and flexible capital when you need it, right within the platform that powers your POS, payments, and operations.

Ready to take control of every F&B outlet in your hotel?

Talk to our team and find out how Maitre’D can be configured for your property, from POS and PMS integration to payments and the full platform.

Tell us about your operations so we can tailor your demo

Are you an existing client looking for support? Contact our support team.

FAQs

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