Fine dining POS built for precision and exceptional service

Maitre’D is a fine dining POS system for upscale full-service restaurants and multi-concept groups. It gives your team the tools they need to deliver exceptional guest experiences, from reservations and seating to ordering, coursing, and payments. Trusted by Michelin-starred and world-renowned restaurants, it is built on 40+ years of fine dining expertise and continuously shaped by operator input.

Powering 70,000+ restaurant points of sale

What every fine dining operator knows

In fine dining, every detail matters. Complex menus, personalized guest expectations, and precisely timed service leave no room for error. Even small disruptions can affect the entire dining experience. A POS system that can’t keep up costs you more than a bad review.

One missed detail affects the entire experience

A missed modifier, allergy note, course, special request, or miscommunication between the floor and kitchen doesn't just frustrate a guest, it damages your reputation, and there are no second chances to get it right.

Wine lists, tasting menus, and specials change constantly

Seasonal dishes, tasting menus, sommelier selections, and daily specials change constantly. When updates and item availability aren't reflected in real time, your staff is working with the wrong information.

Guest expectations extend beyond the meal

Reservations, dietary restrictions, special occasions, and guest preferences all shape the dining experience. Missing that context can turn exceptional service into a missed opportunity.

Course timing has to be perfect

Timing courses, coordinating between the floor, kitchen, and sommelier, and managing several dining rooms requires precision. Your system should make service seamless, not harder.

One missed detail affects the entire experience

Wine lists, tasting menus, and specials change constantly

Guest expectations extend beyond the meal

Reservations, dietary restrictions, special occasions, and guest preferences all shape the dining experience. Missing that context can turn exceptional service into a missed opportunity.

Course timing has to be perfect

Timing courses, coordinating between the floor, kitchen, and sommelier, and managing several dining rooms requires precision. Your system should make service seamless, not harder.

What Maitre’D POS does for your fine dining restaurant

Unlike generic POS systems that treat fine dining as just another restaurant category, Maitre’D is built for the precision and complexity of fine dining service. It brings together the details that define exceptional service, from menus and modifiers to ordering, coursing, kitchen communication, table management, payments, and reporting, giving your front-of-house and back-of-house teams the visibility and control they need to deliver polished service without slowing the dining experience.

Menus that match your vision, updated in minutes

Fine dining menus change with the season, the market, the cellar, and the service. Maitre’D gives you centralized control over every menu update, from à la carte and tasting menus to wine lists and daily specials, with scheduled updates and automatic sync across your operation.

Seasonal and tasting menu management
Daily specials and real-time availability controls
Time-specific menus for lunch, dinner, and pre-theatre service
Wine list and sommelier tools
Modifiers, remarks, allergens, and dietary preferences
Remote menu updates, preview, scheduling, and automatic publishing

Keep your floor and kitchen perfectly in sync

In fine dining, timing is part of the experience. Maitre’D keeps servers, the expeditor, and the kitchen perfectly in sync, ensuring every order reaches the right station, every course is fired at the right moment, and every special request arrives exactly as intended. No miscommunications, missed courses, or surprises.

Kitchen Display System (KDS)
Direct order routing by station, prep area, or revenue centre
Course management and hold and fire controls
Real-time order visibility across all kitchen stations
Detailed modifiers, allergens, and special requests by seat
Digital displays, printed tickets, or both

Serve guests your way, from order to payment

From the first order to the final payment, Maitre’D keeps every detail connected in one system. Discreet tableside ordering, flexible payment options, and offline reliability, so your team stays focused on the guest, not the technology.

Mobile POS for discreet tableside ordering
Integrated payments, split bills, partial payments, one-touch tipping, and mobile wallets
Gift cards and loyalty programs
Flexible discounts and special offers
Offline mode keeps service running during internet outages

Know your dining room at every moment

Fine dining is about presence, not pace. Maitre’D gives your team a real-time view of every table, status, time seated, and spend per cover, so your floor runs with precision and every guest receives the attention they deserve.

Floor plan and table management built around your dining room
Real-time table status and time seated alerts
Spend per cover visibility
Reservation integration
Host dashboard for managing guests, tables, waitlists, and walk-ins

Give staff intuitive tools and operators complete visibility

Fine dining margins depend on more than occupancy. Maitre’D gives managers real-time visibility into revenue, labour, menu performance, inventory, and guest spend, while giving your team the tools to deliver exceptional guest experiences every service.

Intuitive workflows for front- and back-of-house teams
Staff and labour management
Wine and alcohol control
Inventory management for high-cost ingredients
Real-time sales, labour, and performance reporting
Menu and drink profitability insights
Automated sales and payment reconciliation
Cloud back-office, accessible from anywhere
Multi-site management for fine dining groups and restaurant networks

See what Maitre’D can do for your fine-dining restaurant.

Choose the hardware that fits your restaurant, no device lock-in

From elegant tableside terminals to discreet mobile POS devices, Maitre’D works with a range of certified devices, so you can choose the hardware that best fits your operation. Unlike vendors that lock you into proprietary hardware, our open architecture gives you the flexibility to add, replace, or expand devices while helping you reuse existing investments and avoid unnecessary costs as you scale.

Tableside POS

Discreet tableside ordering and payments, no interruptions to the dining experience.

Countertop POS terminal

Reliable server stations built for the demands of a fine dining room.

Kitchen Display System (KDS)

Fire courses at the right moment, route tickets to the right station, and keep your kitchen in sync with your floor.

Alcohol control system

Ensure every pour meets your standards, control portions precisely, and reconcile usage against sales automatically.

Hear from our clients

Proven in real restaurants, during real service

Le Cathcart and Biergarten restaurants overcame their operational challenges by integrating PayFacto and Veloce point of sale systems. With improved transaction speed, efficient end-of-day closings, and exceptional technical support, their solutions have simplified our operations.

Vincent Saint-Pierre

Director of Operations, Le Cathcart

The system, the invoicing and how orders are sent and printed in the kitchen are really what makes VelPAY a most effective tool. The back office is very easy to use, as is changing the menu.

Brian Pereira

Senior Director, The Farsides

PayFacto’s solution has provided undeniable cost savings without affecting staff productivity. The PayFacto team tracked the implementation on a weekly basis throughout the deployment. The availability and interest shown by the PayFacto support team made it possible to meet our expectations in every respect.

Jérôme Benny

Operations and IT Manager, Benny&Co

More than a POS. Maitre'D is a complete restaurant management platform.

Payment processing built for fine dining

Fine dining doesn’t end with the last course, it ends with the final payment. Maitre’D delivers secure, discreet payment processing with competitive rates and no surprises, built around the workflows of fine dining service. When your POS and payments run on the same platform, orders, tips, payments, and reporting all work in sync, eliminating double entry, reducing errors, and automating end-of-day reconciliation. So your team can focus on the guest experience, not the paperwork.

More than a POS. Maitre'D is a complete restaurant management platform.

Everything else your operation needs

From reservations and loyalty to the back-office tools you already use, Maitre’D keeps every part of your network connected.

Reservations

Sync reservations from OpenTable, Libro, ResDiary, and more with your POS to keep guest profiles, table assignments, and waitlists connected for a seamless experience.

Loyalty and gift cards

Connect DataCandy, Paystone, Givex, Freebees, and more to your POS for integrated loyalty and gift card management.

Integrations

Connect with your accounting, delivery, scheduling, inventory, payroll, and more, without replacing what already works.

Multi-site management

Run multiple fine dining locations from one platform, with centralized control over menus, pricing, reporting, and more.

More than a POS. Maitre'D is a complete restaurant management platform.

Financial tools built for fine-dining restaurant operators

Running a fine dining restaurant means making ongoing investments in your team, service, inventory, and guest experience while maintaining the financial flexibility to uphold the highest standards. With Maitre’D, you get quick access to your daily sales and flexible capital when you need it, right within the platform that powers your POS, payments, and operations.

Ready to deliver a level of service your guests will remember?

Talk to our team and see how Maitre’D helps fine dining restaurants deliver exceptional guest experiences while maintaining the visibility and control needed to run a profitable operation.

Tell us about your operations so we can tailor your demo.

Are you an existing client looking for support? Contact our support team.

FAQs

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