Maitre’D Services: expert technical support and professional services for Maitre’D customers
Maitre’D Services gives Maitre’D customers access to expert technical support, including monitoring, troubleshooting, on-site service, and hardware repairs and replacements, as well as professional services such as installation, configuration, training, and consulting. Whether you need help resolving an issue or expert support for a new project, our team provides the expertise you need to keep your restaurant technology running and evolving with your business. 
40+ years
of restaurant technology expertise
70,000+
restaurant points of sale powered
On-site & remote
support when you need it, 7 days a week
Local, bilingual
support from certified technicians
Maitre'D is trusted by restaurants like yours
What Maitre’D Services provides
Two ways to get the support and expertise you need
When your restaurant technology needs attention, getting the right expertise quickly can make all the difference. Available to Maitre’D customers, Maitre’D Services provides the technical support and ongoing coverage you need, along with professional services for projects, changes, and specialized needs, all to keep your operation running smoothly.
- Technical support
Get expert help when things go wrong
When a POS, payment system, or other supported restaurant technology isn’t working as it should, getting the right help quickly matters. Maitre’D Services provides access to experienced technical support and hands-on service to help diagnose issues, resolve problems, and get your operation back on track while minimizing downtime. Here’s what’s included:
Remote technical support
Get help diagnosing and resolving software, hardware, and supported system issues remotely.
On-site intervention
When an issue requires hands-on assistance, our technicians can come to your restaurant to troubleshoot and repair supported equipment.
Repair & replacement
From labour to the replacement of eligible parts and equipment, get the support you need to get your system back up and running.
Connectivity support
Get support for connectivity and networking issues with Maitre’D-supplied equipment.
Server & POS monitoring
Proactively monitor your server and POS systems to help identify issues before they disrupt your restaurant operations.
Introducing Maitre'D Service Contract
One contract, no surprise bills for breakdowns and repairs
When your restaurant technology isn’t working as it should, you shouldn’t have to hesitate before calling for help. That’s why we designed the Maitre’D Service Contract: an annual contract, paid monthly, that gives you access to support tailored to your needs, along with coverage for repairs, parts, and hardware. This means greater peace of mind and more predictable service costs.
The Standard plan is included with your Maitre’D SaaS subscription. Plus and Premium plans provide enhanced levels of support, monitoring, repair and replacement coverage, discounts, and other benefits. Any services not included in your plan remain available à la carte.
Choose the plan that fits your operation and gives you confidence that help is there when you need it.
Standard
Essentials included
Includes: Remote technical support
Best for: Restaurants that primarily need remote support
Included with your Maitre’D SaaS subscription
Plus
Personalized support
Includes everything in Standard, plus: On-site support, repair labour, and remote server monitoring
Best for: Restaurants that want on-site service when they need it
Premium
Maximum protection
Includes everything in Plus, plus: Priority call handling, parts and hardware replacement, and remote POS monitoring
Best for: Restaurants where equipment downtime can quickly affect service
| Service & coverage | Standard | Plus | Premium |
|---|---|---|---|
| Support & access | |||
| Remote technical support | |||
| Priority call handling | |||
| On-site support | |||
| Travel included | |||
| Repairs & labour | |||
| Repair labour | |||
| Eligible parts | |||
| Eligible hardware replacement | |||
| Discounts | |||
| Parts & equipment discounts | 10 % | 25 % | |
| Training discounts | 10 % | 25 % | |
| Programming discounts | 10 % | 25 % | |
| Monitoring & surveillance | |||
| Remote server monitoring | |||
| Advanced monitoring (server & POS) | |||
- Parts and hardware replacement coverage applies to eligible hardware less than 5 years old and supplied during the contract period. It also excludes tablets, batteries, and scales, as well as equipment purchased from third-party vendors.
- Connectivity support only applies to networking equipment supplied by Maitre’D/PayFacto during the contract period.
Not sure which plan is right for you or need help beyond what’s included in your Service Contract?
- Professional services
Get expert help for projects and specialized needs
Sometimes you don’t need to fix a problem, you need to make a change, add a new capability, or get expert help with your restaurant technology. Maitre’D Professional Services are available on an à-la-carte basis. Depending on your plan, your Service Contract may also include discounts on eligible professional services.
Installation & custom setup
Get your Maitre’D solution installed, configured, and deployed, including integration with supported hardware and peripherals.
Menu programming
Keep your menus up to date with expert help configuring items, modifiers, pricing, and other menu settings as your business evolves.
Configuration & optimization
Make configuration changes, technical adjustments, and system upgrades to better support your evolving operation.
Training
Give your team the knowledge and confidence to get the most from Maitre’D with practical training tailored to your restaurant.
Consulting
Get expert advice for restaurant technology projects, operational requirements, and system improvements.
Get the support you need to keep things moving
Whether you need help with an immediate issue, want predictable service costs, or need expert assistance with a project, Maitre’D Services gives you access to the people and expertise behind your restaurant technology.
Tell us about your operations so we can tailor your demo
Are you an existing client looking for support? Contact our support team.
FAQs
What is Maitre’D Services?
Maitre’D Services provides technical service and professional services for your restaurant technology. Technical service helps diagnose and resolve issues with your Maitre’D system and supported equipment, while Professional Services are available for projects, changes, and specialized needs.
Who is Maitre'D Services available to?
Maitre’D Services is available exclusively to Maitre’D customers. Customers can access technical support and professional services based on their specific needs.
What is the Maitre’D Service Contract?
The Maitre’D Service Contract is an annual service agreement, paid monthly, that gives you predictable service costs and coverage after deployment. It includes three plans, Standard, Plus, and Premium, with different levels of included service and support.
Which Maitre’D Service plan is right for my restaurant?
The right plan depends on the level of coverage and support your restaurant needs. Standard provides essential remote technical support, Plus adds on-site service, repair labour, and remote server monitoring, while Premium provides maximum protection, including priority call handling, eligible parts and hardware replacement, and remote POS monitoring, along with higher discounts.
What is included with Standard?
Standard includes remote technical support and is included with your Maitre’D SaaS subscription. Other services not included in the plan remain available on an à-la-carte basis and are billed separately.
What does Plus include?
Plus includes everything in Standard, plus on-site support, repair labour, remote server monitoring, and travel. It also provides discounts on eligible parts and equipment, training, and programming.
What does Premium include?
Premium provides maximum protection, including everything in Plus, plus priority call handling, eligible parts and hardware replacement, and remote server and POS monitoring. It also provides higher discounts on eligible parts and equipment, training, and programming.
Is on-site service available without a Service Contract?
Yes. On-site service is available to Maitre’D customers whether or not they have a Service Contract. With Plus and Premium, on-site service is included; otherwise, it is available à la carte and billed separately.
Are parts and hardware replacement included?
Eligible parts and hardware replacement are included with Premium. Standard and Plus do not include parts or hardware replacement as part of the plan. Coverage is subject to eligibility and exclusions.
Does the Service Contract cover all restaurant equipment?
Coverage depends on the equipment and the terms of your plan. Eligible hardware replacement coverage applies only to qualifying equipment and excludes certain items, including tablets, batteries, scales, as well as equipment purchased from third-party vendors. Additional conditions may apply.
Does Maitre’D Services support network connectivity?
Yes, for networking equipment supplied by Maitre’D/PayFacto during the contract period. Customer-provided networking equipment is not covered under this service.
Are professional services included in the Service Contract?
No. Professional services are available à la carte and are billed separately, whether or not you have a Maitre’D Service Contract.
Are there discounts on professional services?
Service Contract plans include discounts on eligible training and programming services. The discount varies by plan.
How do I get started with Maitre’D Service Contract?
Talk to our team or your Account Manager to discuss your restaurant, equipment, and support needs. A Maitre’D expert can help you choose the service level that’s right for your operation.
